All orders are subject to product availability. We source our products from global suppliers to ensure the best quality and prices. If an item is not in stock at the time you place your order, we will notify you and refund the total amount of your order, using the original method of payment.
Orders are typically processed within 8-10 business days (Monday – Friday, excluding holidays). After the order is processed, it is dispatched from our fulfillment centers. You will receive a notification email once your order has been shipped.
We offer shipping to customers in the United States [and globally . Delivery times vary depending on your location and the specific supplier's warehouse.
Estimated Delivery Time (USA): 7-15 business days.
Estimated Delivery Time (International): 10-25 business days.
Please note: These are estimates only. Actual delivery times may vary due to carrier delays or customs processing.
[Silia] is a U.S. based company. However, since we work with global suppliers, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Silia] is not responsible for these charges if they are applied and are the responsibility of the customer.
To ensure you get your items as fast as possible, orders containing multiple items may be shipped in separate packages. Each package will have its own unique tracking number.
If your order arrives damaged, please take photos and contact us immediately at [support@shopsilia.com]. If your package is lost in transit, we will work with the carrier to locate it or provide a replacement/refund according to our policies.